Shipping policy
Muddy Bar Soap Company Shipping Policy
Shipping Policy
Welcome to the Muddy Bar Soap Company! We are committed to providing you with exceptional service, including a seamless shipping experience. Please review our shipping policy to understand how we handle the delivery of your orders.
Order Processing
Order Confirmation: Retail customers receive an email confirmation after placing an order. Wholesale orders are submitted for review before confirmation.
Processing Time: In-stock retail orders are processed for dispatch within 2–3 business days. Wholesale orders requiring production may take up to two weeks. Processing times are separate from courier transit times. Orders placed on weekends or public holidays begin processing on the next business day.
Order Changes: Changes to your order must be made within 24 hours of placing the order by contacting our customer service team.
Shipping Costs
Retail orders of 1–29 bars: Shipping charges are displayed and paid at checkout, based on order weight and destination. Customers with rural delivery addresses should select the Rural courier option.
Wholesale orders: We review your submitted order, calculate the actual freight charge, and include it in your final invoice. Any shipping amount displayed when submitting your order is provisional.
Orders of 30 or more bars: Checkout displays “30+ bars, shipping quoted separately” with a $0 shipping amount. Freight is not included in that amount. We will contact you with the shipping cost before dispatch. For retail orders of this size, freight is invoiced separately from the products paid for at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order using the tracking number provided through the carrier’s website.
Shipping Restrictions
We currently deliver within New Zealand only. We do not ship to P.O. boxes or APO/FPO addresses.
Damaged or Lost Packages
- If your package arrives damaged, please contact our customer service team within 3 business days with your order number and photos of the damage.
If your package is lost, please contact our customer service team so we can assist you in locating it.
Undeliverable Packages
- If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:
Email: info@muddybar.co.nz
Hours: Monday–Friday, 10 AM–5 PM, New Zealand local time
We appreciate your business and are dedicated to ensuring you receive your products in a timely and efficient manner.